1. Scope and operator
InnerPulse is operated by PROMISE OF LOVE LLC, doing business as MY RELATIONSHIP EXPERTS. This policy applies to the InnerPulse website, Portal, DailyCoach, PocketCoach, assessments, Ruby Connections, subscriptions, and related technology services.
Eternal Light Christian Counseling Services (ELCCS) is a separate counseling organization. Eternal Light Christian Counseling Academy (ELCCA) is a separate educational service with its own Academy-specific legal materials. Counseling services and Academy services may be governed by separate notices, consent forms, and agreements.
2. Eligibility
InnerPulse is intended for people 18 years of age or older. The service is intended for a global market, subject to the availability of the service and applicable law.
3. Information we process
We process information you provide or generate while using InnerPulse, including account and profile information; assessment responses and InnerPulse Scores; DailyCoach check-ins, reflections, feedback, and continuity information; Ruby Connection information; subscription and entitlement information; and communications or requests you submit through available features.
We also process technical and security information needed to operate the service, such as authentication-session information, browser or device request information, timestamps, and service logs.
4. How we use information
We use information to create and secure accounts; provide assessments, DailyCoach, PocketCoach, subscriptions, relationship features, and related Portal services; personalize authorized experiences; process payments; communicate about service activity; protect users and the service; troubleshoot and improve the platform; and meet legal, accounting, and recordkeeping obligations.
5. DailyCoach and AI-assisted processing
DailyCoach uses AI-assisted processing to generate relationship-growth reflections. To provide those reflections, the service may use the information you provide in a check-in together with limited authorized account, assessment, and DailyCoach context. Where a Ruby Connection is active and an experience permits it, the service may use appropriately scoped relationship context.
DailyCoach is designed for relationship-growth reflection. It is not medical, mental-health, legal, financial, emergency, or professional counseling advice; it does not diagnose or replace a qualified professional. Do not rely on it for an emergency or immediate-danger situation.
6. Ruby Connections and sharing boundaries
Ruby Connection features are intended to support authorized relationship-aware experiences. An active connection does not give either participant unrestricted access to the other person's private DailyCoach reflections, private memory, messages, or private framing. Information that was legitimately shared through a relationship feature may be retained as historical relationship information for an entitled surviving participant after a connection ends or an account is deleted, subject to applicable retention obligations.
7. Payments, subscriptions, and financial records
Supported web payments and subscriptions are processed through Stripe. Stripe receives payment information needed to process a transaction under its own privacy practices. InnerPulse retains subscription and financial information as needed to provide the service, maintain records, resolve disputes, prevent fraud, and meet legal or accounting obligations.
8. Service providers and security
Depending on the features you use and the services available in your location, InnerPulse uses or may use Supabase for authentication, database, and storage services; Vercel for application hosting and delivery; Stripe for payment and subscription processing; OpenAI for AI-assisted generation; Resend for service email; Calendly for scheduling; and browser or operating-system push-notification services. These providers may receive the information needed to perform their respective services, such as account identifiers, service requests, payment and subscription details, scheduling details, email addresses, notification endpoints, and the authorized context used for an AI-assisted response.
We use reasonable administrative and technical safeguards, but no online service can guarantee absolute security.
9. Account deletion, retention, and backups
Eligible independent DailyCoach and PocketCoach accounts may use self-service account deletion only through an authenticated, release-enabled workflow and after explicit irreversible-deletion confirmation. Availability is controlled by that workflow. It may block a request where counseling, shared information, billing, legal retention, security, or other protected dependencies require different handling.
For an eligible completed deletion, InnerPulse deletes eligible private account information, including private DailyCoach information, under its approved deletion rules. After your account has been deleted, you may sign in again and begin a new InnerPulse experience. Information permanently deleted from your previous account will not be restored.
Financial records and legitimately shared relationship records may remain after account deletion according to approved retention rules. Deleting an account may not remove information another participant is entitled to retain, financial records subject to retention, or information contained in backups until those backups are rotated or otherwise handled under the approved retention program. InnerPulse does not currently promise immediate deletion of every record or backup.
If you are assigned to a human counselor, independent self-service deletion is not available. Contact your assigned counselor or info@myRelationshipExperts.com. Any permitted cleanup must preserve records required by law or professional obligations.
10. Your choices and privacy requests
Subject to identity verification and applicable law, you may be able to request access to, correction of, or deletion of information associated with your account. To make a privacy request, contact info@myRelationshipExperts.com. Do not send passwords, verification codes, or sensitive counseling information in an unauthenticated request.
11. International processing, changes, and contact
Because InnerPulse is intended for a global market, information may be processed in the locations where InnerPulse and its service providers operate. Your rights and the disclosures that apply to you may vary by location and applicable law.
We may update this policy as services, practices, or legal requirements change. Questions and privacy requests may be sent to info@myRelationshipExperts.com.